Refund and Return Policy

Last Updated: 09/10/2023

Thank you for choosing GymCrate for your sports supplement needs. We are committed to providing you with high-quality products that support your fitness goals. To ensure a smooth shopping experience, please review our refund policy carefully.

1. Refund Eligibility

We offer refunds for GymCrate products purchased directly from our official website or authorised retailers. To be eligible for a refund, you must meet the following criteria:

• Your request for a refund must be submitted within 14 days from the date of purchase.

2. Non-Refundable Items

We do not offer refunds for the following items:

• Products purchased through unauthorised retailers or third-party sellers. Please ensure you purchase GymCrate products only from our official website or authorised retailers.
• Gift cards and promotional items.
• Products that have been opened or used.

3. Refund Process

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact our customer support team at support@gymcrate.com.au  within 14 days from the date of purchase. Please provide your order number and a brief description of the reason for your refund request.

2. Our customer support team will review your request and provide you with further instructions, including where to send the product if necessary.

3. Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund.

4. Approved Refunds

If your refund request is approved, we will initiate the refund to your original payment method within 28 days. You will receive an email confirmation once the refund has been processed. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.

5. Rejected Refunds

If your refund request is rejected, we will provide you with a detailed explanation of the reasons for the rejection. In some cases, we may offer alternatives such as a product exchange or store credit.

6. Return Shipping

If a return is required for your refund, you will be responsible for the cost of shipping the product back to GymCrate. We recommend using a trackable shipping method to ensure the safe return of the product.

7. Quality Assurance

At GymCrate, we take product quality seriously. We do not accept returns after 14 days as it compromises the quality and safety of the product, making it unsuitable for resale.

8. Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at support@gymcrate.com.au. We are here to assist you.

GymCrate reserves the right to update or modify this refund policy at any time without prior notice. Please check our website for the most up-to-date information regarding our refund policy.

Thank you for choosing GymCrate, and we appreciate your understanding of our refund policy. We look forward to continuing to support your fitness journey with high-quality sports supplements.